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FAQ'S


Ordering & Shipping

1.  What states are you shipping to?

 

We currently ship to all states EXCEPT AL, AR, DE, KS, KY, NH, ME, MA, MS, MT, OK, PA, RI, SD, UT.

For world-wide shipping please contact us at Info@winepiper.com.  

Please email us at info@winepiper.com as the laws are changing frequently.

 

2.  What are the age requirements to order online or sign for receiving a delivery?

You have to be at least 21 years old to order online, buy in our shop or sign

a delivery. This is valid for all alcohol purchases from this site.

When ordering online you will be asked to confirm that you are 21 years or older. Falsifying that information is considered a crime in many states. The same is true for falsifying your age when receiving the delivery or ordering by phone.

 

3.  I would like to place an order online. Can I pick this order up in your store and when would the order be ready to be picked up? Can I send somebody to pick up the order?

Your online order is usually ready for shipment or pick up on the next business day. Saturday and Sunday are not considered business days. Once the order has been set up we will inform you by email that the order is ok to be shipped or to be picked up. Please put a comment into the “additional note” field if you intend to pick the order up at our store. The person who picks up the wine will need a valid picture identification and the order confirmation number and has to be 21 years or older.

 

4.    Does winepiper.com do deliveries in Colorado?

 Yes, please use the shipping calculator during checkout process.

 

5.    I would like to order beer and spirits. Is that possible?

Unfortunately, we are unable to ship beer and spirits.

 

6.    I would like to order wine but will not be able to receive the wine for some time. Can you hold the wine for a certain period?

We have a 30 day holding period without any additional cost for our customers. Due to the limited space to store wine we would have to charge you US$ 20.00 per case per month after the 30 day holding period.

 

7.    Do you ship under all weather conditions?

Yes, we do ship all year around. Our packing material is extremely resistant against high and low temperatures. Still notify us if you are aware of extremely low or high temperature and we can hold the shipment till the weather situation changes.

We will hold your shipment during summer or winter in case of extreme weather conditions and inform you by email. In case your order is time sensitive please be aware that you have the possibility to change shipping from ground to 1 or 2 day air against additional charge. Please call us to find out the best solution for you.

 

8.    What is the estimated shipping time from your store to my home?

Shipment to Colorado and surrounding states is 1-2 days ground shipment, to the West Coast  and the eastern Mid West states 3 days and to the East Coast 4 days. NH will be 5 days. Shipments will only be picked up at our warehouse from Monday to Friday. Please consider this when ordering.

 

9.    Does ground service shipping guarantee a delivery date and time?

When choosing ground service you must be aware that there is no guarantee for the

date of delivery nor the time. All indications are estimates.

If you need to be sure about the delivery time please select 1 or 2 day air as your method of shipment, which will change the shipment fee.

 

10. Would you ship to a P.O. Box or a business address?

We do not ship to P.O. Boxes. We encourage you though, to provide a business address for delivery as this increases the chance to encounter a person authorized to receive the shipment. Please include not only the business address but also the business name and prearrange that somebody with age of 21 years or older is present to receive the delivery.

 

11. What will happen if nobody is available to sign for my delivery?

After the first attempt to deliver the shipper will make 2 more attempts.

Please note that only persons with the age of 21 or older can sign for the

delivery (ID needed). The additional attempts to deliver will be made on consecutive days of the first attempt. Please feel free to arrange an alternative delivery day with the shipper directly. Should the shipper fail to deliver after 3 attempts the delivery will be sent back to our warehouse. Re-shipping will result in additional charges.

 

12. Will you ship in original cases of cardboard or wood as the wineries deliver them to you?

Unfortunately, wooden or cardboard packaging from the wineries is not sufficiently resistant for shipping via carriers. Neither FedEx nor UPS accept this type of packaging. All wines will be repacked into FedEx or UPS approved boxes to make it safe to ship. All boxes we use for shipment are made out of styrofoam and extremely resistant.

 

13. Will I receive a FedEx/UPS tracking number to follow the delivery online?

Yes, as soon as your order has been picked up by the shipper we will send you

the tracking number by email. With the tracking number you can check when your delivery is expected to arrive. It is possible that we pack your order on Friday afternoon and send the tracking number to you on Friday. This tracking number only becomes active when the shipper picks up and scans your delivery, which might not happen until the following Monday afternoon.

 

14. Do you offer shipping insurance and what happens if my order is damaged or lost in transit?

All of our shipments include insurance. We will handle any claims for damaged or lost shipments for you.

 

15. Can I be sure that you will ship the ordered quantity of wine to me?

When you order through our website or by phone you do not see how many cases of a given wine we do have in stock. As long as at least one bottle is in our inventory the system will show the wine as available. If you order 6 bottles of wine of the same type and we have only 4 bottles on hand we will notify you the next day by email and inform you when this wine will be in stock again and/or find any other solution.

 

16. Does winepiper.com have a return policy?

Yes, winepiper.com has a return policy. Any issue with the received wine delivery must be reported to us within 10 days after delivery and the wine needs to be shipped back to us within 30 days of the delivery date, including a copy of your invoice. If you suspect that wine is corked or bad in any other way please re-cork the bottle leaving the rest of the wine in the bottle. We will not accept/refund empty bottles.

If we sent you the wrong wine or for any other errors which might occur inform us as soon as possible by email (info@winepiper.com) or call our order hotline 970.963.0474.

We will arrange for pickup at your location and inspect the wine upon arrival. A replacement package will be sent to you. Please return the wine in the same packaging you received it in to the following address:

 

WineTime LLC

Returns

792 Highway 133

Carbondale, CO 81623

 

All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.

If you would like to return wine for another reason we will charge you a 10% restocking fee. Please include a copy of your invoice.

 

 

17. Do you have a brick and mortar store which I can visit?

Yes, we do have a brick and mortar store and you are more than welcome to visit us! The store is located at

 

792 & 798 Highway 133

Carbondale, CO 81623

 

The store name is WineTime.

Store hours

Sunday - Thursday  10am - 9pm

Friday + Saturday  10am - 10 pm

 

18. Do I get a discount ordering a case of wine and is that discount applicable to all the wines?

You will get a 10% discount on every case of 12 bottles of wine. Wines which are already on sale will not be discounted but will count for reaching the threshold of 12 bottles.

Example: You ordered 8 bottles of regularly priced wine and 4 bottles of wine which is already on sale. The case discount of 10% would be calculated on the 8 bottles of regularly priced wine but not on the 4 bottles of wine which are already on sale.

You are free to mix the case of wine as you like.

 

19. Can I hold wine without making a payment?

Unfortunately, that is not possible. All wine you select does have to be billed and paid for right away to guarantee an updated inventory.

 

20. What is you commitment to privacy?

 Any information you give us will be handled with the strictest protection of your privacy. No information will be given/exchanged/sold to any other organization or company which is not winepiper.com (resp. WineTime LLC, the legal entity). We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

21. I would like to ship a bottle of wine to someone as a gift. Will there be an invoice in the package?

 If you indicate on your order that you want it to be a gift we will not include the invoice with the package. Please send us a short message to info@winepiper.com or reply to your order confirmation.